I open the app and it connects to the scooter via Bluetooth with no issues but when I hit check version it never continues with telling me the version and so I can’t finish the flashing process ...anyone else have this problem?

So when I’m in the esdowng app it connects to the scooter but when I hit check version it stops there....never tells me the version and the dash just turns off from being idle so long anyone know what’s up with this?